In the event of a complaint, please contact us: office@voloshoes.com

Please also fill in the complaint form:

COMPLAINT FORM

COMPLAINTS

  1. Complaints are considered based on the provisions of the polish Civil Code.
  2. The Seller is liable to the Consumer if the Product has a physical or legal defect (warranty). The Seller’s liability for a defect in the Goods is regulated in the provisions of art. 556 et seq. of the Civil Code.
  3. Complaints arising from the violation of statutory rights or under these Regulations should be sent to the following address: office@voloshoes.com. The seller undertakes to consider each complaint within 14 days.
  4. In the case of a contract with a consumer, if a physical defect has been found within one year from the date of delivery of the item, it is assumed that it existed at the time the risk passed to the consumer.
  5. If the product sold has a defect, the Customer may submit a declaration of price reduction or withdrawal from the contract, unless the Seller immediately and without undue inconvenience to the buyer replaces the defective item with a defect-free one or removes the defect. This limitation does not apply if the item has already been replaced or repaired by the seller or the seller has not satisfied the obligation to replace the item with a defect-free one or to remove the defect.
  6. The Consumer may, instead of the removal of the defect proposed by the Seller, demand the replacement of the item with a non-defective one or, instead of the replacement of the item, request the removal of the defect, unless it is impossible to bring the item into compliance with the contract in the manner chosen by the Customer or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the defect-free item, the type and significance of the defect found are taken into account, as well as the inconvenience to which the Customer would otherwise be exposed.
  7. The reduced price should be in such proportion to the price resulting from the contract, in which the value of the defective item corresponds to the value of the item without a defect.
  8. The buyer may not withdraw from the contract if the defect is irrelevant
  9. If the Product has a defect, the Consumer may request the replacement of the Product with a defect-free one or removal of the defect. The Seller may refuse to satisfy the Consumer’s request if it is impossible to bring the defective Goods into compliance with the Agreement in the manner chosen by the Consumer or would require excessive costs compared to the second possible way to bring them into compliance with the contract. Pursuant to Art. 561 of the Civil Code, the costs of replacement or repair are borne by the Seller.
  10. In order to improve the service and ensure its highest quality, please attach the proof of purchase to the advertised Goods. In order to improve the handling of complaints, please also complete and attach to the advertised Goods the complaint form, the link to which is at the end of the Regulations. In the event of withdrawal from the contract due to defects in the Goods, please attach the withdrawal form to which the link is at the end of the Regulations.
  11. The Seller is liable under the warranty if a physical defect of a movable item is found within two years from the date of delivery of the item to the Consumer. The claim for the removal of the defect or the replacement of the item sold for one free from defects expires after one year from the date of finding the defect. However, the period referred to above may not end before the expiry of the period referred to in the preceding sentence. Also within this period, the Consumer may submit a declaration of withdrawal from the contract or price reduction due to a defect in the item sold. If the Consumer requested the replacement of the item with a non-defective one or removal of the defect, the time limit for submitting a declaration of withdrawal from the contract or price reduction is counted from the moment of ineffective expiry of the time limit for replacing the item or removing the defect. disadvantage.
  12. The seller is released from liability under the warranty if the buyer knew about the defect at the time of concluding the contract (eg second-class goods – about which the customer will be informed when placing the order).